1. What We Collect
We collect information you provide directly — name, email, phone number, delivery/business address, and payment method selection — along with information generated by using the app, such as order history, ratings and reviews, and (with your permission) your device's location, camera, or notification access described below.
2. Device Permissions
The Kaonami mobile app may request the following device permissions. Each is optional, used only for the purpose described, and can be granted or revoked at any time from your device settings.
Location. With your permission, we use your device's location to show nearby restaurants, pin delivery or pickup addresses on the map, help Vendors set their store location, and let Riders share their live location while actively delivering an order. Location is only accessed while the app is open, and you can decline it and enter addresses manually instead.
Camera and Photos. With your permission, we access your camera or photo library only when you choose to upload an image — for example, a Vendor's store logo or menu item photo. We don't access your camera or photos at any other time, and photos you upload are only used to display that content within the app.
Notifications. With your permission, we send push notifications for order status updates, delivery progress, and other account activity relevant to your role. You can turn these off at any time from your device settings without affecting your ability to use the app.
3. How We Use Your Information
- To process and deliver your orders
- To connect Customers, Vendors, and Riders for a given order
- To send order updates and account notifications
- To operate referral and credit programs
- To maintain the security and integrity of the platform
4. Sharing Between Roles
To fulfill an order, some information is necessarily shared between the parties involved — for example, a Rider sees the Customer's delivery address and phone number, and a Vendor sees the Customer's order details. This sharing is limited to what's needed to complete the transaction.
5. Data Retention
We retain account and order information for as long as your account is active, and as needed to meet legal, accounting, or reporting obligations.
6. Your Choices
You can update your profile information, saved locations, and password at any time from your Account page. You can request account deletion by contacting support.
7. Security
We use industry-standard practices such as password hashing to protect your account. No system is 100% secure, so please use a strong, unique password.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Continued use of Kaonami after changes take effect means you accept the updated policy.
9. Contact
Questions about your data? Get in touch with our team.